In addition to providing a comprehensive, beginning to end service, often we can make a significant contribution by undertaking assignments focusing on particular aspects of the experience. For example,

• Client experience + insight surveys
• Consumer journey mapping
• Mystery shopper reviews
• First impressions reports
• Visual + sensory audits
• Visitor experience reviews
• Staff experience reviews
• Supplier experience reviews
• Built environment reviews
• Consumer experience strategy development
• Experience design and development
• Bubble design + development
• Team development (training)

We can also take on the role of consultant consumer experience director overseeing and providing strategic direction for the total CEM process.